Government
Future Workforce Assessment for Government
A government department needed an evidence-based view of how its workforce would need to change over the next five years as AI and automation reshaped service delivery.
180+
Roles assessed
4
Transition scenarios modeled
5 years
Workforce roadmap horizon
The Challenge
- Leadership lacked a shared view of which roles would be most affected by AI and automation
- Workforce planning was disconnected from the department's AI investment roadmap
- Civil service grading and hiring constraints limited the department's ability to respond quickly
- Public accountability required any workforce change to be transparent and defensible
Our Approach
- Conducted a future workforce assessment mapping current roles against AI-enabled service delivery models
- Modeled multiple workforce transition scenarios against budget and grading constraints
- Engaged staff representatives early to build transparency into the planning process
- Delivered a phased workforce roadmap aligned to the department's AI investment timeline
The Outcome
- Gave department leadership a defensible, evidence-based future workforce roadmap
- Identified redeployment and upskilling pathways for the roles most affected by automation
- Built staff representative confidence through early, transparent engagement
- Aligned workforce planning with AI investment for the first time in the department's history